PLEASE READ BEFORE BOOKING!!!!

APPOINTMENTS

Clients are seen by appointment only, and is highly recommended to book several months in advance due to limited availability. Please ensure your hair is washed and clean prior to your appointment.

CANCELLATIONS AND RESCHEDULING

  • A $50 cancellation fee applies if the client does not give at least 48 hour notice. The fee is due within 2 days of the cancelled appointment. If not paid, future appointments will be denied.

  • If you cancel and reschedule, you will be charged on the number of weeks your retightening is overdue.

  • If you need to reschedule on the days reserved for your installation, AFTER it has already begun, a fee will be applied for the lost day. There will be a fee of $400 for the day missed and this fee will have to be paid before the installation can resume. I encourage you to make sure you have 2-3 days blocked off on your calendar so this can be avoided.

  • Installations are scheduled in 8 hour blocks each day. There will be two 30 minute breaks , one for lunch and another for dinner. The times can be flexible once discussed between the client and the consultant.

    COURTESY CALLS

  • A $40 late fee will be applied if you are 15 minutes late. Clients that will be running 15 minutes late MUST call in advance to see if your appointment will have to be rescheduled. Clients that will be arriving later than 15 minutes, may have to have their appointment canceled if the estimated arrival time conflicts with other clients and their schedule.

    CHILDREN/GUEST

  • Children who are not receiving services are not allowed on the premises during installations and retightening services. Please make proper arrangements for your children prior to scheduling appointments.

    DISCLOSURE OF USAGE

  • Divine Locks and Mane reserves the right to photograph all work for demonstrative purpose. If you do not wish to have your picture taken then that is fine also.

    MEASUREMENTS

  • A tape measure is used to measure sections of your hair to determine length and pricing. It is recommended to have your hair trimmed before locking your hair.

    SMOKING

    Smoking/vaping is NOT allowed in the building.

    PAYMENT

  • Payment is due in full prior to your consultation/Installation.

  • CASH, ZELLE, or Venmo are the payment methods accepted.

  • For a Sisterlock™ and Microloc installation, 20% of the payment is due at the time of booking your appointment . This is to secure the clients date. Divine Locks & Mane closes 1-3 days of business for your scheduled installation. This payment is not refundable.